Service Agreement

© Onrai Studio. All rights reserved.

All content on this page, the Onrai Studio website, and any work we produce for clients — including code, designs, copy, illustrations, layouts, and the underlying systems we build — is the intellectual property of Onrai Studio unless explicitly assigned in writing. Nothing on this page grants any licence, right, or permission to copy, reproduce, modify, distribute, resell, or reverse-engineer our work, except where this agreement (or a signed separate assignment) expressly says so.

Unauthorised use of our codebase, designs, brand, processes, or written materials may result in the immediate termination of your subscription and legal action under the Copyright Act 1968 (Cth) and other applicable Australian and international intellectual property laws. We take this seriously and we enforce it.

Onrai Studio is a service business. When you engage us, you are paying for our team's time, expertise, and craft — design and development hours spent building, refining, and supporting your site. We mention this up front because the relationship works best when it's understood as a collaboration, not a vending machine where you put money in and a "perfect" website pops out the other side.

A useful analogy. Hiring us is closer to commissioning a custom builder than buying an off-the-shelf product. You agree on a scope, we allocate the hours to deliver it, we work side-by-side as we go, and we adjust as ideas land and decisions get tested. That kind of back-and-forth is the whole point — it's how custom work ends up genuinely fitting the business it was made for. We enjoy it, and we want you to enjoy it too.

What we commit to. We bring our skill, our process, our tooling, and our honest effort to every hour you've engaged us for. We work to a professional standard. We listen, we iterate, and we keep making the thing better. Section 2 explains how generously we handle tweaks, changes, and design adjustments during a build — that's not a marketing line, it's how we actually work.

What's fair on both sides. Because we're selling craft and time rather than a packaged product, two simple principles apply:

• Hours worked in good faith are owed. If a project is cancelled mid-build, we invoice for the work we've actually done up to that point — the same way any tradesperson, lawyer, or accountant would. Nothing punitive, nothing surprising; just fair on both sides.
• New requests are discussed, not silently absorbed. If something genuinely new comes up that wasn't in the original scope, we're almost always happy to build it. We just write up the extra hours and timeline first so you can say yes or no with full information. We never quietly add work and then surprise you with an invoice.

Everything else in this document is detail on top of those two principles. If any of it feels unclear or unfair, tell us — we'd rather talk it through over a coffee than have a misunderstanding later.

This document sets out the terms on which Onrai Studio (ABN 77 808 784 890) provides design, development, and ongoing service to its clients. It is written in plain English so that prospective clients can understand exactly what is being agreed before any work commences.

Pricing structure. Most engagements involve a one-time build cost, divided into equal monthly instalments across the scoped build period and prepaid at the start of each month before that month's work begins. Once the site is live, an ongoing monthly maintenance and service fee applies. Clients also bear the cost of any third-party services their site relies on — for example, hosting, eCommerce platforms, AI providers, email, and domain registration — which Onrai Studio sets up and manages on their behalf.

Starter plan exception. The Starter plan is the sole exception to the above and carries no upfront build cost. All other plans require a build cost agreed in writing prior to commencement.

Ownership and scope. Onrai Studio retains ownership of the codebase for the duration of the subscription. Clients retain ownership of their content. Any work outside the agreed scope is quoted in writing before it is undertaken. The agreement may be terminated by either party with the notice period specified in Section 10.

If any provision of this agreement is unclear, please raise it with us prior to commencement. We would rather clarify in advance than resolve a misunderstanding later.

Every engagement starts with a written scope — agreed in email or a short proposal — that lists exactly what's being built. Typically that includes:

• A custom website (number of pages agreed up front).
• Mobile-responsive design.
• A working contact form.
• Basic on-page SEO setup (titles, descriptions, sitemap, schema).
• Analytics setup so you can see who's visiting.

We want you to love the result, so we're genuinely flexible during the build. The boundary is "reasonable scope," not a stopwatch — see Section 2 for what that means in practice.

Building a website is collaborative, and we expect changes along the way. Here's how we think about it so nobody feels short-changed and nobody feels nickel-and-dimed.

What's always included (within reason):

• Copy edits, wording changes, and proofreading passes on the pages we've built.
• Colour, font, spacing, and layout tweaks on the agreed pages.
• Swapping out images, icons, or sections for ones you prefer.
• Polishing animations, hover states, and small interactions.
• A few rounds of back-and-forth on each page until you're happy with it.

What counts as out of scope (and gets quoted separately):

• New pages beyond the number agreed in your scope.
• New features or sections that weren't in the original brief (e.g. a booking system, a member login, a custom calculator).
• Full redesigns after you've already approved a direction — starting over from a blank canvas.
• Brand or logo work, photography, or copywriting written from scratch.
• Third-party integrations that need new accounts, API keys, or paid plans.

Out of scope doesn't mean no. Anything in the "out of scope" list above can absolutely be added to your build — we just need to discuss it, agree the impact on cost and timeline, and capture it in writing before we start. New requests are welcome at any point during the build (or after launch). The only thing we won't do is silently absorb out-of-scope work and surprise you with an invoice later.

The rule of thumb. If a change makes the existing thing better, it's a tweak — included. If it adds something new the scope didn't account for, it's a new feature — discussed, quoted, agreed, then built. We'll always tell you which side of the line a request falls on before we start work.

To keep monthly fees low, the standard build does not include:

• Custom backends, databases, or admin systems.
• Paid third-party integrations (you cover the platform's own subscription).
• Logo design, brand identity, or photography.
• Copywriting beyond light editing of content you supply.
• Ongoing paid ads management or full SEO consulting.

Any of these are available as add-ons. We just give you a written quote first so you can say yes or no.

Pricing is split into three buckets so you always know what you're paying for and why.

a) Build cost (prepaid monthly across the build period).
Most plans have a one-time build cost for the design and development work. The total amount and the build duration are agreed in writing before we start, and the cost is then divided into equal monthly instalments across the scoped build period and prepaid at the start of each month. Each monthly instalment must be cleared before that month's work begins.

The build cost is fixed once agreed — it does not change mid-project unless the scope itself changes (in which case Section 2 applies and a written variation is issued).

Exception: Our Starter plan has no build cost. If you're on Starter, skip straight to bucket (b).

b) Ongoing monthly maintenance & service fee.
Once your site is live, you pay an ongoing monthly fee for maintenance, support, security updates, monitoring, and the included content edits listed in Section 5. The exact amount varies project to project and is agreed in writing during scoping — your quote will list the figure clearly before you commit. Billed monthly in advance via Stripe (recurring card or direct debit) or invoiced via bank transfer, agreed during onboarding. This is separate from the build cost — it covers everything that happens after launch.

c) Third-party services we manage on your behalf.
Your site usually relies on third-party platforms — hosting (Railway, Vercel), eCommerce (Shopify, WooCommerce), email (Google Workspace, Resend), AI (Claude, OpenAI), domains, payment processors, and so on. You pay for those services directly, either via your own account or invoiced through us at cost. We set them up, configure them, and manage them on your behalf so you only ever talk to one person — us.

The exact list of third-party services for your build is agreed in writing during scoping, with their typical monthly cost noted up front. We don't add markup on these.

Late payments. If a payment fails, we'll reach out. After 14 days unpaid, we may suspend the site until the account is brought current. A reactivation fee equal to one month of your maintenance fee applies if we have to bring a suspended site back online.

All prices are in AUD and exclude GST unless stated otherwise.

Your ongoing monthly fee (bucket b above) covers:

• Maintenance & monitoring — keeping the site live, healthy, and up to date.
• Security updates for the underlying frameworks and dependencies.
• Uptime monitoring so we hear about outages before you do.
• Managing your third-party services on your behalf — you don't have to log into Railway, Shopify, Cloudflare, or anything else; we handle it.
• Minor content edits — a small block of minor edit time per month for small changes (text tweaks, swap an image, update a price), agreed during scoping. Unused time doesn't roll over.
• Email support with a response within 2 business days for non-urgent items, faster for anything affecting site uptime.

Note that your monthly fee does not include the third-party platform costs themselves (Shopify subscription, Railway hosting bill, Claude AI usage, etc.) — those are billed by the providers directly under bucket (c) above.

To be crystal clear, the subscription does not cover:

• Major redesigns or rebuilds.
• New features or new pages beyond the original scope.
• Setting up new third-party integrations after launch.
• Content writing, photography, or graphic design.
• Paid advertising, social media management, or SEO consulting.
• Custom development work outside the agreed scope.

Any of the above is billed at our standard rate of $100 AUD per hour, with a written quote before work starts.

Build timelines vary a lot depending on what you're after. As a rough guide:

• Demos and proof-of-concepts can be turned around in as little as 48 hours.
• Small to mid-sized sites (Starter and Business tier) typically take 2–3 weeks from kick-off to launch.
• Larger or more complex builds (eCommerce stores, custom features, full-custom apps) can take 2–3 months, sometimes longer if the scope is unusually deep.

Whichever bucket your project falls into, we'll give you an estimated timeline in writing during scoping — and update it the moment anything changes.

What we need from you. The timeline assumes you supply your content (text, images, brand assets, login details for any existing platforms) within 5 business days of us asking. If content takes longer to arrive, the clock pauses — your project picks back up when the content does. We'll always tell you what we're waiting on, and we'll never just go quiet.

Your licence to the code. Onrai Studio owns all rights in the codebase, design files, and reusable components we create for your project ("the Code"). While your subscription is active and your account is in good standing, we grant you a non-exclusive, non-transferable licence to use the Code as your live website. Paying the build cost covers the work of creating the Code; the ongoing monthly fee covers the right to keep running it on our infrastructure and tooling. The licence ends if you cancel or if the account stays unpaid past the suspension period in Section 4.

What you own outright:

• Your content. All text, images, video, brand assets, and copy you supply remain yours, always.
• Final delivered assets we create for you. When we write copy, edit photos, or design something specifically for your project, the final delivered version transfers to you on payment. We keep the working files, drafts, and any reusable components used to create them.
• Your third-party accounts. Anything you pay for under Section 4(c) — Shopify store, domains, hosting, AI usage, payment processors — is yours. If you ever leave, those accounts go with you.

What stays with us:

• The codebase, design system, source files, working files, and reusable components.
• Our internal tooling, scripts, and processes used across all client projects.

Open-source components. The Code includes open-source libraries (such as React, Vite, and Framer Motion) used under permissive licences (MIT, BSD, Apache 2.0). We preserve their upstream attribution and licence notices. We do not use copyleft components (GPL, AGPL, LGPL) that would force your site to be made open-source.

Buyout option. If you'd rather own the codebase outright, we offer a one-time buyout — quoted on request based on the scope of your build. A buyout is not triggered by paying the buyout fee alone: it takes effect only when both parties sign a separate written assignment, as required by section 196 of the Copyright Act 1968 (Cth). We'll prepare that document for you when the time comes.

We use AI tools (including Anthropic's Claude and similar coding assistants) to accelerate parts of the design and development process. It's part of how we deliver custom builds at a competitive price. We're upfront about it because we'd rather you hear it from us than wonder.

Two things worth knowing:

• Every line ships with a human in the loop. A real developer reviews, edits, and integrates anything an AI tool produces. The finished work is authored, not auto-generated.
• Your data. We don't feed your private business information into AI tools without good reason. Where we do use AI tools that touch your content (for example, drafting copy you've asked for), we use providers with no-training-on-customer-data policies and we'll tell you which ones.

If you'd prefer we don't use AI tools on your project at all, tell us during scoping. We can accommodate it — the build will just take longer and cost more, and we'll quote that up front.

You can cancel any time with 30 days' written notice to [email protected]. There is no minimum contract length and no cancellation penalty. Life happens, plans change — we get it.

Cancelling during the build period. If you need to step away from a project before launch, just let us know. We'll stop work as soon as we receive your notice and won't invoice any further build instalments beyond that point. The instalment for the month we're currently working in stays payable, since those hours have already been allocated to your project. Anything we'd worked outside the regular monthly instalments is billed at our standard hourly rate. We'll send a final invoice covering exactly what was done and nothing more.

Cancelling after launch. Once your site is live and you're on the ongoing monthly maintenance and service fee, the 30-day notice period runs from the date of your written cancellation. Billing stops at the end of that notice period.

When the notice period ends:

• Billing stops.
• The site goes offline (since the codebase stays with us).
• We send you a final export of your content so nothing is lost.
• If you'd like to keep the site running, you can buy out the codebase or transition to another provider — we'll help where we reasonably can.

We perform our work with reasonable skill and care, in line with industry standards for custom web design and development. We're proud of what we ship and we genuinely care about getting it right for every client.

What we can't promise — because no honest studio can — is that the website will be free of every possible bug, that it will achieve any specific business outcome (revenue, traffic, conversions, search rankings), or that the third-party services your site relies on (hosting, DNS, payment gateways, email providers, AI providers) will never go down or change their pricing.

Your consumer rights stay intact. Nothing in this agreement excludes, restricts, or modifies any guarantee, right, or remedy you have under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)) that can't lawfully be excluded — including the guarantees that our services are provided with due care and skill, are fit for any purpose we've agreed, and are delivered within a reasonable time. If any clause in this agreement would otherwise cut across those rights, treat it as not applying.

Subject to those consumer rights, and to the maximum extent permitted by Australian law, our total liability for any claim arising from our services is limited to the total amount you have paid us in the 12 months before the claim. We are not liable for indirect or consequential losses such as lost revenue, lost opportunities, or downtime caused by your own edits or by third-party providers.

We set your site up with sensible on-page SEO from day one and we genuinely care about getting you found. But search rankings, traffic, and conversion rates depend on dozens of factors outside any one studio's control — your industry, competitors, content effort, Google's own algorithm changes.

We make no guarantee of specific keyword rankings, traffic numbers, or business outcomes. What we guarantee is the work itself: clean code, good structure, real effort.

Anything you share with us in the course of your project — business plans, pricing, customer lists, internal documents — is treated as confidential. We won't share it with third parties or use it outside your project without your permission. The reverse applies too: we ask that you don't share our internal pricing, processes, or unreleased work without our permission.

We may update this agreement from time to time. If we make a material change (price increases, changes to what's included, changes to ownership terms), we'll give you at least 30 days' notice by email. If you don't agree with the change, you can cancel within that notice period at no cost.

Minor changes (typo fixes, clarifications) take effect immediately and are reflected in the "Last updated" date at the top of this page.

This agreement is governed by the laws of Australia. Any dispute should first be raised directly with us — most things can be sorted out with a phone call. We promise to pick up.

If anything on this page is unclear, ask before you sign on. Email [email protected] or use the form on the [Contact](/contact) page. We'd rather have a five-minute conversation now than a misunderstanding later.